Terms & Conditions

Terms and Conditions

PLEASE READ THIS IMPORTANT DISCLAIMER CAREFULLY:

The services offered are provided entirely at your own risk. By using these services, you are availing of astrological consultations solely for informational purposes. The astrologer may employ various methods such as Vedic Astrology, Tarot Reading, Vaastu, Numerology, Western Astrology, or other techniques as disclosed to you. Please note that astrological consultation is inherently subjective, and different astrologers may reach varying or even conflicting conclusions despite utilizing similar methods.

The Company, its Astrologer Partners, affiliates, officers, employees, agents, and licensors expressly disclaim any and all guarantees or representations regarding the accuracy or correctness of any advice, predictions, or remedies offered through these services. You acknowledge that these consultations are not substitutes for professional advice, including but not limited to medical, legal, or financial guidance.

I. General

1. These Terms and Conditions (“Terms”) govern the use of the Astro Tantra Talk application, website, and associated services (“Services”). By accessing or using the Services, you agree to these Terms, which establish a binding agreement between you and the Company. If you do not agree, you may not use the Services.

2. The Company reserves the right to terminate these Terms or your access to the Services without notice at any time for any reason.

3. Supplemental terms may apply to specific services, events, or promotions, and will be disclosed as applicable. In the event of a conflict between these Terms and supplemental terms, the latter shall prevail.

4. The Company reserves the right to amend these Terms at any time. Such amendments will take effect once updated Terms are posted. Continued use of the Services after updates signifies your consent to the revised Terms.

5. Failure to enforce any provision of these Terms shall not constitute a waiver of such provision or rights.

II. Services

1. The Services provide a technology platform enabling users to access astrological consultations from third-party astrologers (“Astrologer Partners”). The Company does not provide astrological consultations directly.

2. The Services are for personal, non-commercial use only. Subject to compliance with these Terms, the Company grants you a limited, non-transferable, non-sublicensable, and revocable license to use the Services.

3. You may not:

   • Remove proprietary notices from the Services.

   • Reproduce, modify, or distribute the Services without permission.

   • Reverse engineer or decompile the Services.

   • Link or frame any part of the Services.

   • Undermine the Services’ functionality through unauthorized access or actions.

4. Third-party services and content may be integrated with the Services. The Company is not responsible for these external services or content.

5. All rights to the Services remain with the Company and its licensors. You are not granted any ownership rights beyond the limited license provided.

III. Account Requirements

1. To access the Services, you must create a user account (“Account”) and provide accurate information. You must be at least 18 years old to create an Account.

2. You are responsible for maintaining accurate information and the security of your Account credentials. The Company is not liable for unauthorized access or activity resulting from your failure to safeguard your Account.

3. Only one Account is permitted per individual. Unauthorized transfer or sharing of Accounts is prohibited.

4. By providing your mobile number, you consent to receiving SMS communications related to the Services. You may opt-out of such communications, but this may impact your use of the Services.

5. The Company may issue promotional codes for specific benefits. These codes must be used as intended and are subject to the terms disclosed at the time of issuance.

6. You are responsible for acquiring necessary devices and data access to use the Services. The Company is not liable for issues arising from device compatibility or network availability.

IV. Payments

1. Certain Services require in-app credits (“Credits”), which are purchased in Indian Rupees (INR). Credits are stored in your Account and can only be used within the platform. Lost or compromised Credits due to unauthorized access will not be reimbursed.

2. Credits may be used for gifting in-app items or availing voice and video consultations. Rates for these consultations vary by astrologer and are subject to change without notice.

Cancellation & Refund Policy

Astro Tantra Talk believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them

• Astro Tantra Talk does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 Days days of receipt of the products. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 Days days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them. In case of any Refunds approved by the Astro Tantra Talk, it’ll take 1-2 Days days for the refund to be processed to the end customer.

For the complete Terms & Conditions and refund policies, please visit our website or contact customer support at support@astrotantratalk.com.